Donor Charter

As a charity seeking donations from the public we, New Hope, aim to comply with the Statement of Guiding Principles for Fundraising.

Our pledge is to treat all our donors with respect, honesty and openness.

We commit to being accountable and transparent so that donors and prospective donors can have full confidence in New Hope.

We promise we will effectively apply your gifts to us for their intended purposes.

We commit that you, our donors and prospective donors will:

• Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.
• Have access to the organisation’s most recent financial statements
• Be assured your gifts will be used for the purposes for which they were given.
• Receive appropriate acknowledgement and recognition.
• Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
• Expect that all relationships with individuals representing the charity will be dealt with professionally.
• Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
• Have easily available the agreed procedures for making and responding to complaints.
• Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.
• Receive prompt, truthful and forthright answers to questions you might have of the organisation.

What to do if you have feedback?

If you do have a comment about any aspect of our work, you can contact New Hope in writing or by telephone. In the first instance, your comment will be dealt with by our Fundraising Manager. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Write to:

Layton Kelly
New Hope Residential Centre
Kiltalown Cottage, Hazilhill, Tallaght,
D24 HOX6

Tel. 01 451 2346

We are open Monday to Friday from 9 am – 5 pm.

If you would like to learn more information about New Hope Residential Centre, please use the form below or call 08 757 1859. We would love to hear from you!